top of page

Refund Policy

Refund Policy – CompeteFit

 

Last updated: November 27, 2025

 

This Refund Policy explains when and how refunds may be issued for purchases related to CompeteFit (the “Service”) provided by CompeteFit Technologies Inc. (“CompeteFit”, “we”, “us”, or “our”).

Because CompeteFit is a digital, subscription-based fitness service, all access is delivered electronically (no physical products).

​

1. Where you purchased CompeteFit

 

Refunds depend on where you made your purchase:

​

  1. Apple App Store (iOS)

    • If you subscribed or paid through the Apple App Store, Apple manages billing and refunds, not CompeteFit.

    • To request a refund, you must use Apple’s refund process (Report a Problem) and follow their policies.

  2. Google Play Store (Android)

    • If you subscribed through Google Play, Google manages billing and refunds.

    • To request a refund, you must use Google’s refund process and follow their policies.

  3. Direct purchases from our website or other channels

    • If you purchased directly from us (for example, via our website using a card or other payment method), this Refund Policy applies.

 
2. Free trials and early access

 

At this stage, CompeteFit may offer free trials or early access.

  • If you sign up for a free trial, you will not be charged until the trial ends and a paid subscription begins (if applicable).

  • We do not issue refunds for periods that were offered free of charge.

 

If you do not wish to move to a paid plan after your trial, you must cancel before the trial period ends.

 
3. General refund eligibility (direct purchases only)

 

For purchases made directly from CompeteFit (not via Apple/Google), we may offer a refund in the following situations:

​

  1. Initial subscription – 14-day window

    • You may request a refund for your first paid subscription within 14 days of the initial charge if:

      • You no longer wish to use the Service; and

      • You have not heavily used the Service (for example, no excessive workout history, exports, or bulk data downloads at our discretion).

  2. Duplicate charges

    • If you were accidentally charged twice for the same service, we will refund the duplicate payment once confirmed.

  3. Technical issues we cannot resolve

    • If a confirmed technical problem with CompeteFit prevents you from using the Service at all and we are unable to resolve it within a reasonable time (usually 14 days from your report), we may issue a refund for the affected period.

 

All refunds are evaluated case-by-case and may require proof of payment and additional information.

 
4. Non-refundable items

 

Unless required by law, we generally do not provide refunds for:

​​

  • Subscription periods that have already elapsed or been fully used;

  • Partial months of service after you cancel (access continues until the end of the billing period);

  • Promotional offers, discounts, or beta/early-access pricing;

  • Charges older than 60 days from the date of your refund request;

  • Accounts that have violated our Terms & Conditions or have been suspended for misuse.

 
5. Cancelling your subscription

 

You can cancel your subscription at any time:

​​

  • App Store / Google Play subscriptions:

    • Manage and cancel directly through your App Store or Google Play subscription settings. CompeteFit cannot cancel these on your behalf.

  • Direct website subscriptions:

    • Follow the cancellation instructions provided in your account portal (if available) or contact us at competefit25@gmail.com with your account email and transaction details.

​

Cancellation will take effect at the end of the current billing period. You will retain access until that date, and future renewals will be stopped.

​
6. How to request a refund (direct purchases)

​

If you purchased directly from CompeteFit and believe you qualify for a refund:

  1. Email us at competefit25@gmail.com

  2. Include the following information:

    • Full name

    • Account email address

    • Date of purchase and amount charged

    • Transaction ID or receipt (if available)

    • Reason for your refund request

​

We may ask for additional information to verify your identity and your transaction.

​
7. Processing refunds

​​

  • Approved refunds will be processed to the original payment method used for the purchase.

  • Processing times vary depending on the payment provider but typically take 5–10 business days after we approve the refund.

  • We are not responsible for delays caused by banks, card issuers, or payment processors.

​
8. Chargebacks

​

If you dispute a payment directly with your bank or card issuer (a “chargeback”) without contacting us first:

​​

  • We may suspend or terminate your access to the Service while the dispute is investigated;

  • We reserve the right to contest unfounded chargebacks and provide evidence of your subscription and usage.

​

We encourage you to contact us at competefit25@gmail.com before initiating a chargeback so we can try to resolve the issue quickly.

​
9. Changes to this Refund Policy

​

We may update this Refund Policy from time to time to reflect changes in our Service, billing methods, or legal requirements.

​​

  • When we make changes, we will update the “Last updated” date at the top of this page.

  • Material changes may also be communicated through the app or by email where appropriate.

​

Your continued use of CompeteFit after changes take effect constitutes your acceptance of the updated Refund Policy.

 
10. Contact us

​

If you have any questions about this Refund Policy or believe a refund is warranted, please contact:

​

CompeteFit Technologies Inc.
Email: competefit25@gmail.com
Montréal, QC, Canada

bottom of page